Entity Name: BRIGHT SHOPPING BAZAAR
Corporate Office : Lodha Signet, 8th Floor, Office No. 803, Shilphata Rd, Premier Colony Ground, Dombivili East, Maharashtra - 421204
Portal: brightshoppingbazaar.com

At BRIGHT SHOPPING BAZAAR, customer satisfaction is our priority. We strive to make cancellations, returns, and refunds simple and transparent, while ensuring fairness and product safety for all customers.

1. Cancellation Policy

Flexible Cancellation
Customers may cancel their orders at any time prior to dispatch without any cancellation charges.
In order to maintain operational efficiency and fairness, the Company reserves the right to limit cancellation privileges in cases of repeated or habitual cancellations.

Refund Process
Upon successful cancellation, a 100% refund will be processed to the original mode of payment within the standard banking timeline.

2. Return Policy

We aim to provide a smooth return experience, subject to the following reasonable conditions:

Product Condition
Items must be returned in their original condition, unused, and with all tags, packaging, manuals, and accessories intact.
Products should be in a resalable condition.
If the returned product shows signs of damage, misuse, missing parts, or negligence not reported at the time of delivery, the refund may be reduced accordingly.

Physical Damage
Any physical damage such as cracks, burnt components, or tampering not reported within the specified return reporting period may result in rejection of the return.
All returned products are subject to technical inspection. The Company's inspection findings shall be considered final for refund eligibility.

Food & Perishable Products
In compliance with applicable FSSAI regulations and safety standards, food and perishable products are eligible for return only if the packaging seal remains intact.
Returns will not be accepted if the seal is broken or if there is evidence of improper storage or handling after delivery, as product safety cannot then be guaranteed.

3. Refund Terms

Approved refunds will be processed to the original payment method.
Any applicable deductions (in case of value loss due to customer handling) will be transparently communicated.
Refund timelines may vary depending on banking or payment gateway processes.

4. Governing Law & Jurisdiction

This policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.

We are committed to delivering quality products and dependable service. For any assistance regarding cancellations, returns, or refunds, customers are encouraged to contact our support team for prompt resolution.